Testimonials

Jennifer Cambridge, Stourbridge.

Craig came and cleaned my oven today and it looks like new, literally gleaming. Craig was on time, smartly presented, protected my kitchen so there was hardly any cleaning to do afterwards and was friendly to have around. I would highly recommend him to others and I’m happy to have him back when the oven needs cleaning again. Thanks Craig.

Jennifer Cambridge, Stourbridge.

Lisa Cooke, Stourbridge.

I wanted to add my testimonial after the service I received this week. I contacted 5 oven cleaning companies straight off the net, Craig was the only one that called me back, within an hour of leaving a message and did a fantastic job, oven is like new! Thanks.

Lisa Cooke, Stourbridge.

Mr Jenkins, Stourbridge. DY8

A job well done. I will book him again.

Mr Jenkins, Stourbridge. DY8

Mrs Woodward, Dudley. DY1

Thank you for making my cooker look like new. First class job.

Mrs Woodward, Dudley. DY1

Mrs Groves, Stourbridge. DY8

I got your number from a friend after seeing your picture on Facebook of her oven after you had cleaned it. Now my oven looks like new too!! Thank you very much!!

Mrs Groves, Stourbridge. DY8

Mrs Colling, Dudley. DY1

Thank you for cleaning our cooker. Just wanted to say what a wonderful job you have done! It looks brand new!!

Mrs Colling, Dudley. DY1

Mrs Cartwright, Stourbridge. DY6

I was very pleased with the service. The cooker was cleaned to a very high standard.

Mrs Cartwright, Stourbridge. DY6

Mrs Hart, Pedmore. DY9

Craig, thanks you so much for a great job.

Mrs Hart, Pedmore. DY9

Mrs Slater, Netherton. DY2

Craig did a great job on the oven, will be telling all my friends! Thanks again.

Mrs Slater, Netherton. DY2

Mrs Holland, Kidderminster. DY10

I’m sure Craig has put a new oven back in my kitchen!! Can’t believe how clean it is!

Mrs Holland, Kidderminster. DY10

Mrs Cahill, Kidderminster. DY10

Thank you for making my oven look like new again.

Mrs Cahill, Kidderminster. DY10

Mrs Bourne, Hagley. DY8

Thank you Craig my oven has never looked so clean! Will definitely recommend to friends and family.

Mrs Bourne, Hagley. DY8

Mrs Chiswell, Oldswinford. DY8

Excellent job, looks like new. Really pleased.

Mrs Chiswell, Oldswinford. DY8

Mrs Hughes, Stourbridge. DY8

Excellent service. Oven and hob look fab. Very friendly man and would definitely use again and recommend.

Mrs Hughes, Stourbridge. DY8

Mrs Cox, Dudley. DY1

Craig has cleaned my oven and hob today. This is a repeat call as I was so pleased last year, there was no doubt I was going to call him again. Thank you.

Mrs Cox, Dudley. DY1

Mrs Baldwin, Dudley. DY3

WOW! What a difference. Looks just like new.

Mrs Baldwin, Dudley. DY3

Mr Greenfield, Stourbridge. DY8

Thanks so much! Craig has saved me thousands!! We were going to buy a new oven but thought we would try OVENU first. It looks like new, can’t believe it!!!

Mr Greenfield, Stourbridge. DY8

Mrs Lester, Pedmore. DY9

I am so pleased with it, my oven looks brand new. Very impressed with all of the service. Thank you.

Mrs Lester, Pedmore. DY9

Mr Khan, Wolverhampton. WV3

I am really pleased with the job.

Mr Khan, Wolverhampton. WV3

Mrs Woods, Stourbridge. DY9

Excellent service. A new oven really pleased. Highly recommended.

Mrs Woods, Stourbridge. DY9

Fred Green, Dudley. DY2

Good job, looks like a new oven. Craig is very friendly and cheerful.

Fred Green, Dudley. DY2

Mrs Rachel Smallman, Wolverhampton. WV3

I had a great service! Oven was awful and now its like I have a brand new oven! Craig was helpful and really nice. Great service and will recommend.

Mrs Rachel Smallman, Wolverhampton. WV3

Mrs Walsh, Stourbridge. DY9

Wow!! The oven looks like new!!

Mrs Walsh, Stourbridge. DY9

Mrs Hoff, Stourbridge. DY9

I’m embarrassed to admit my oven was really dirty, but Craig has made it look brand new.

Mrs Hoff, Stourbridge. DY9

Mr Devie, Stourbridge. DY8

A job well done.

Mr Devie, Stourbridge. DY8

Mr & Mrs Law, Stourbridge. DY9

We were very pleased with the work undertaken on our oven. It was cleaned to a very high standard and we could certainly use Craig’s services again in the future.

Mr & Mrs Law, Stourbridge. DY9

Mrs Reid, Kingswinford. DY6

Thanks so much!!! Looks like new. Will be booking every year!!

Mrs Reid, Kingswinford. DY6

Mrs Pope, Stourbridge. DY8

A wonderful job! No mess. Looks like new, a brilliant job!

Mrs Pope, Stourbridge. DY8

Mr Wilde, Wolverhampton. WV14

Excellent job. Looks like new.

Mr Wilde, Wolverhampton. WV14

Miss Jones, Dudley. DY1

Brilliant job, very friendly. Definitely recommend.

Miss Jones, Dudley. DY1

Mrs Gray, Stourbridge. DY8

What a wonderful job, should of had it done years ago, no mess, top notch service!

Mrs Gray, Stourbridge. DY8

Mr Humphrey, Stourbridge. DY8

Thank you so much. Oven looks brand new. I’m totally impressed!

Mr Humphrey, Stourbridge. DY8

Ms Stokes, Stourbridge. DY5

Craig, I am the happiest woman – who would have thought seeing your cooker brought back to new would have such an effect. A wonderful job – no smell – no mess. Well done –  love your work.

Ms Stokes, Stourbridge. DY5

Mrs Page, Stourbridge. DY8

Wonderful job! Really pleased.

Mrs Page, Stourbridge. DY8

Mrs White, Kinver. DY7

Like a brand new oven. Don’t know how you do it! See you next year!

Mrs White, Kinver. DY7

Lady Stuart-White, Kidderminster. DY14

Excellent job on two very dirty ovens.

Lady Stuart-White, Kidderminster. DY14

Mrs Lile, Kinver. DY7

Excellent service – used previously at old house and so impressed chose to use again. Oven looks brand new again – thank you!

Mrs Lile, Kinver. DY7

Mrs Margaret Bradley, Stourbridge. DY9

Oven looks new!! Thought I would have to replace it, but OVENU clean was much cheaper and oven and hob is as good as new!!

Mrs Margaret Bradley, Stourbridge. DY9

Mrs Greening, Kidderminster. DY10

Really pleased. Oven looks like it did 15 years ago. Can’t believe it!!!

Mrs Greening, Kidderminster. DY10

Mr Dunn, Stourbridge. DY9

Fabulous job! Money really well spent!

Mr Dunn, Stourbridge. DY9

Mr Clifford, Wordsley. DY8

Prompt, efficient, polite and excellent work done.

Mr Clifford, Wordsley. DY8

Mrs McDonald, Wolverhampton. WV3

Recommended by my Daughter-In-Law, so glad  he did an excellent job.

Mrs McDonald, Wolverhampton. WV3

Mrs Parr, Kidderminster. DY11

Have it done every year. Always a superb job!

Mrs Parr, Kidderminster. DY11

Mr Paul Webborn, Dudley. DY1

Fantastic job. Craig was very professional and polite. Will recommend.

Mr Paul Webborn, Dudley. DY1

Mrs Fell, Stourbridge. DY8

Really, really pleased with the results. My oven looks brand new again.

Mrs Fell, Stourbridge. DY8

Mrs Price, Stourbridge. DY9

Arrived on time. No mess, a fantastic job as always.

Mrs Price, Stourbridge. DY9

Mrs Jones, Stourbridge. DY8

Great job. I have already booked for next year.

Mrs Jones, Stourbridge. DY8

Mrs Holmes, Stourbridge. DY8

Recommended by a friend. Good efficient service. Will be passing on to my friends.

Mrs Holmes, Stourbridge. DY8

Mrs Fishwick, Kingswinford. DY6

Extremely pleased with the job. On time, no mess. Looks like a brand new oven again!

Mrs Fishwick, Kingswinford. DY6

Mrs Gregg, Dudley. DY3

A very professional job. Looks like new!

Mrs Gregg, Dudley. DY3

Mr Matt Davies, Stourbridge. DY8

Fantastic job. Oven looks like new!!

Mr Matt Davies, Stourbridge. DY8

Mrs Clare Robinson-Cox, Dudley. DY1

I am delighted with my oven hob and extractor-no more excuses for not cooking!!

Mrs Clare Robinson-Cox, Dudley. DY1

Miss Katie Swann, Wolverhampton. WV14

I’m delighted with how clean my oven looks-in fact it has never looked so clean. The OVENU representative was prompt, efficient and kept the kitchen clean and tidy. I will definitely use OVENU in the future and planning an annual deep clean for my oven!

Miss Katie Swann, Wolverhampton. WV14

Mrs Judy Phazey, Wednesfield. WV11

As always, an excellent job with friendly, efficient staff. OVENU takes care of a job I hate and even smile while they’re doing it! See you again next year.

Mrs Judy Phazey, Wednesfield. WV11

Mrs. Briston, Sedgley. DY3

Once again I am so very pleased to have somebody else to kneel down and put their heads and hands in the ovens for me. I am delighted by the results and would recommend OVENU to anyone and every body. A big thank you.

Mrs. Briston, Sedgley. DY3

Mrs Dormer, Cradley Heath. B64

I have had my oven cleaned every year and my husband and I cant believe how you do it!

Mrs Dormer, Cradley Heath. B64

Mrs Millington, Dudley. DY1

My oven looks brand new again. Thank you very much.

Mrs Millington, Dudley. DY1

Mrs McDonald, Stourbridge. DY7

I must say a big thank you for the excellent service from Craig – the oven looks sparkling and there was nothing to reveal how it was done – magic!

Mrs McDonald, Stourbridge. DY7

Mrs. Manning, Wolverhampton. WV4

Great job. Can’t wait to show the neighbours.

Mrs. Manning, Wolverhampton. WV4

Mrs. Langford, Dudley. DY1

You have done a wonderful job. Will be recommending to all my friends.

Mrs. Langford, Dudley. DY1

Mrs. Jones, Stourbridge. DY9

I can see through the doors on the oven… again!

Mrs. Jones, Stourbridge. DY9

Kate Southall, Stourbridge. DY1

I had Craig from OVENU (Stourbridge) come and do a clean for me. He achieved in 3 hours what would of been impossible to do myself. I’d been looking on the net for some information, but also had a leaflet put through the door, which helped me to decide to call him. Craig was efficient, professional and polite. He explained in full what he was doing and kept me in the loop as to progress. After he had finished the oven looked brand new. Racks and grill pans as well as a new lamp. I was expecting lots of greasy water but he was neat and cleaned up afterwards. Highly recommended.

Kate Southall, Stourbridge. DY1

Emma Lile, Stourbridge. DY5

Oven looks fantastic. Thank you very much!!

Emma Lile, Stourbridge. DY5

Richard Harvey, Stourbridge. DY4

Very pleased with the oven, it looks brand new again.

Richard Harvey, Stourbridge. DY4

Helen Teece, Stourbridge. DY10

Fantastic service – as always! Clean, quick and efficient. I shall be using you again, definitely. Many thanks!!

Helen Teece, Stourbridge. DY10

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.